Privacy Policy

Last Updated: 05/05/2026

This Privacy Policy explains how Backyard Starz, LLC (“Backyard Starz,” “Starz,” “we,” “us,” or “our”) collects, uses, shares, protects, and manages personal information in connection with our website, booking forms, rental services, customer communications, payments, marketing, and related business activities.

By using our website, submitting an inquiry, requesting a quote, booking a rental, submitting payment, signing a booking agreement, checking an acceptance box, communicating with us, or using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information generated through your use of our website, and information related to your rental or event.

This may include:

Name;
Email address;
Phone number;
Event address;
Billing address;
Event date;
Event location;
Package selection;
Rental details;
Delivery and access instructions;
Gate codes or venue access notes if you provide them;
Setup preferences;
Event type;
Guest count or approximate attendance;
Messages, questions, and special requests;
Waivers, booking agreements, and policy acknowledgments;
Payment-related information;
Photos, videos, reviews, or testimonials you choose to provide;
Website usage information, such as pages visited, browser type, device type, referring page, general location, and interactions with our website.

2. Payment Information

Backyard Starz may accept payment through third-party payment providers, which may include Venmo, PayPal, credit card processors, booking platforms, or other approved payment methods.

We may receive payment confirmations, transaction details, payment status, and limited billing information. We do not necessarily receive or store full credit card numbers, bank account numbers, or complete payment credentials.

Payment processing is handled by the applicable third-party payment provider and is subject to that provider’s own terms, privacy policy, and security practices.

3. How We Use Information

We may use personal information to:

Respond to inquiries;
Provide quotes;
Process bookings;
Confirm event details;
Deliver, set up, support, pick up, and manage rental equipment;
Process deposits, balances, refunds, fees, and other payments;
Send confirmations, reminders, invoices, receipts, and service updates;
Communicate about weather, setup, access, timing, safety, or event changes;
Provide customer service and troubleshooting;
Enforce our rental agreement, waiver, payment policy, damage policy, and other policies;
Document equipment condition, site conditions, damage, missing items, safety issues, or disputes;
Request reviews, testimonials, or feedback;
Improve our website, services, packages, operations, and customer experience;
Send marketing communications, where permitted;
Measure advertising, website performance, and customer interest;
Protect our business, customers, equipment, legal rights, and safety;
Comply with legal, tax, accounting, insurance, and recordkeeping obligations.

4. Website Analytics, Cookies, and Tracking Technologies

Our website may use cookies, pixels, tags, analytics tools, advertising tools, or similar technologies to understand website traffic, improve the customer experience, measure marketing performance, and support advertising or remarketing.

These tools may collect information such as:

Pages visited;
Time on site;
Referring websites;
Device type;
Browser type;
Approximate location;
IP address;
Clicks and interactions;
Conversion or booking activity;
Advertising campaign performance.

We may use tools such as Google Analytics, Google Ads, Meta/Facebook advertising tools, or similar platforms. The specific tools we use may change over time.

You may be able to adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.

5. How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers, contractors, platforms, and business partners who help us operate Backyard Starz, including:

Payment processors;
Booking or scheduling platforms;
Website hosting providers;
Form providers;
Email and SMS communication providers;
Analytics providers;
Advertising platforms;
Delivery or support contractors;
Customer service tools;
Insurance providers;
Accountants, attorneys, or professional advisors;
Technology and security providers.

We may also share information when necessary to:

Complete your booking or provide services;
Process payments;
Respond to customer requests;
Investigate damage, missing equipment, payment disputes, or safety issues;
Enforce our agreements and policies;
Comply with legal obligations;
Respond to lawful requests, subpoenas, court orders, or government authorities;
Protect the rights, property, safety, or security of Backyard Starz, our customers, guests, personnel, or others;
Transfer business information in connection with a merger, sale, acquisition, financing, reorganization, or similar business transaction.

6. Advertising and Remarketing

We may use advertising platforms to promote Backyard Starz to people who have visited our website, interacted with our content, submitted a form, or shown interest in our services.

These platforms may use cookies, pixels, device identifiers, or similar technologies to show relevant ads, measure ad performance, or understand customer behavior.

Where required by law, you may have the right to opt out of certain targeted advertising or data-sharing practices.

7. Photos, Videos, Reviews, and Testimonials

If you provide photos, videos, reviews, testimonials, social media posts, or other content to Backyard Starz, we may use that content as described in our Photography & Social Media Policy.

We take extra care with photos or videos showing children or private family moments. We do not intentionally use close-up, clearly identifiable images of children for public marketing without permission from a parent, legal guardian, or authorized responsible adult.

We may use event photos or videos for internal documentation, including equipment condition, setup layout, damage, missing items, site conditions, access issues, or safety concerns.

8. Children’s Privacy

Our website and booking services are intended for adults, parents, guardians, event hosts, and responsible parties.

We do not knowingly collect personal information directly from children under 13 through our website.

If you believe a child under 13 has submitted personal information to us, please contact us so we can review and delete the information if appropriate.

Parents, guardians, or adult customers may provide information related to a child’s birthday party or event, such as the event date, general age range, theme, or setup needs. Customers should avoid submitting unnecessary sensitive information about children.

9. Sensitive Information

Please do not submit sensitive personal information unless it is necessary for your booking or accommodation request.

Sensitive information may include health information, disability-related information, precise personal details about children, government identification numbers, financial account numbers, or other highly private information.

If you submit accessibility or accommodation-related information, we will use it to evaluate and support your request, coordinate your event, and communicate with you.

10. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, comply with legal and tax obligations, resolve disputes, collect payments, enforce agreements, manage insurance needs, and protect our legal rights.

Retention periods may vary depending on the type of information and the reason it was collected.

11. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no website, email, text message, payment platform, internet transmission, or electronic storage system is completely secure. We cannot guarantee absolute security.

You should avoid sending sensitive information through insecure channels such as regular email or text message unless necessary.

12. Your Choices

Depending on applicable law and your location, you may have the right to request that we:

Confirm whether we process your personal information;
Provide access to certain personal information;
Correct inaccurate information;
Delete certain information;
Opt you out of certain targeted advertising or data-sharing practices;
Stop sending marketing communications;
Limit certain uses of sensitive information where applicable.

To submit a privacy request, contact us using the information below.

We may need to verify your identity before responding to certain requests. We may deny or limit requests where permitted by law, including where information must be retained for legal, tax, accounting, insurance, fraud prevention, dispute resolution, contract enforcement, safety, or legitimate business purposes.

13. Marketing Communications

If you provide your email address or phone number, we may send you service-related communications about your inquiry, booking, rental, payment, delivery, setup, weather, pickup, or customer service issue.

We may also send occasional promotional messages, updates, or review requests where permitted.

You may opt out of marketing emails by using the unsubscribe link, if available, or by contacting us. You may opt out of marketing texts by replying with the applicable opt-out instruction, such as “STOP,” where available.

Even if you opt out of marketing messages, we may still send transactional or service-related messages about your booking, payment, rental, policies, safety, or customer service.

14. Third-Party Websites and Platforms

Our website, messages, or social media pages may link to third-party websites, platforms, payment providers, booking tools, review sites, social media platforms, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or platforms.

Your use of third-party services is governed by their own terms and privacy policies.

15. Do Not Track

Some browsers offer “Do Not Track” signals. Because there is no uniform standard for responding to these signals, our website may not respond to them.

You may still be able to manage cookies and tracking through your browser settings, device settings, or applicable platform controls.

16. Texas Privacy Rights

If applicable law provides you with privacy rights, including rights under Texas privacy law, you may submit a request using the contact information below.

Depending on whether the law applies to Backyard Starz and the nature of the information involved, Texas residents may have rights to access, correct, delete, obtain a copy of, or opt out of certain processing of personal information.

Backyard Starz does not intend to sell sensitive personal data or biometric data.

17. California and Other State Privacy Rights

Backyard Starz primarily serves customers in the Austin, Texas area. However, residents of certain states may have privacy rights under applicable state privacy laws.

If you believe you have privacy rights under your state’s law, you may contact us using the information below. We will review and respond to requests as required by applicable law.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on our website with a new “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy, to the extent permitted by law.

19. Contact Us

For privacy questions, requests, or concerns, please contact:

Backyard Starz, LLC
Email: [email protected]
Phone: 832-894-4638
Service Area: Austin, Texas and surrounding areas